Please email: nicole@malibuandco.com with any questions you may have. If it is about an order, please reference your invoice number so that we can look up your order.
SHIPPING: We ship USPS. You will receive a shipping confirmation email with a tracking number and projected delivery date.
LOST OR STOLEN PACKAGES: Malibu & Co. is not responsible for lost/stolen packages, packages sent to the wrong address or refunding/replacing lost packages that have not been delivered. However, we will work with you to try and locate the package. In the rare instance, your package is lost or missing, I would suggest calling your local Post Office and providing them with the tracking number that was emailed to you or you may file a Missing Mail & Lost Package Claim via USPS Here: https://www.usps.com/help/missing-mail.htm
All claims will be reviewed on a case by case basis. Claims may take up to 4 weeks to process. Once USPS responds we will be able to determine how to move forward. In the meantime, please be patient with us as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process. Once packages are placed in the hands of USPS our access to information is very limited. In some cases, it can take up to 7 business days for USPS to deliver the package to be delivered after it has been marked delivered. Please allow that amount of time before reaching out. Packages that show the package was delivered at the correct address via GPS tracking from USPS, must accompany a police report to be considered for a replacement.
SHIPPING TIME FRAME: Our normal shipping time is 3-5 BUSINESS Days. For made to order signs, 7-10 days.
CORRECT ADDRESSES: Please verify before checkout that the address you have entered or that auto-populates from PayPal is correct. We are not responsible for packages mailed to incorrect addresses. If your package is returned back to us for an incorrect address, please email us at: nicole@malibuandco.com and we can invoice you for the additional shipping costs to re-mail your package to the correct address.
CANCELING ORDERS: Once an order has been placed on the website, we cannot cancel it for any reason.
SEZZLE: We Offer Sezzle as a payment method at checkout that splits up your order of over $45 into four equal, Interest Free Payments spread out over six weeks. Please Note: If you choose this payment option, you will be responsible for any outstanding Sezzle payments if you do a return before the four payments are completed. Click Here for: Sezzle Contact Info.
RETURNS/EXCHANGES:
ORDERING: You are responsible for ordering the correct size and quantity you need. Since I usually only order exactly what you pre-order, I usually don’t have extras to trade and exchange. Please double check your size, neck style, color (if applicable) before checking out. Also, the item description includes all necessary details of the shirt including, but not limited to, Brand, Color, Fit, Sizing Info, etc. Please review the description prior to checkout to clear up any confusion. After an order has been placed, we cannot cancel the order.
PRE-ORDERS: Pre-Orders are items that we only order what everyone has stated what they want, I cannot accept exchanges/returns. To ensure that you are ordering the correct size, I recommend trying on the shirts before you pre-order a size to make sure that it will fit you well! If a shirt is running true to size/big/small, I state in the description.
RETURNS/REFUNDS/EXCHANGES: Due to our constantly changing stock, we are ONLY able to offer store credit for items. Items MUST be mailed back to us within 14 days of delivery date of the package. Return address is: Malibu & Co., 13898 Piney Ridge Rd, Huntingdon, PA 16652. Pre-Order items, earrings, jewelry, hair accessories, hats, hair ties and SALE items CANNOT be mailed back for store credit or exchange. These are Items are a FINAL SALE and No Refunds/Store Credit/Exchanges will be allowed. Store credit will be issued via email to the email address associated on your account. Store credit must be used within 1 year. Excessive Returns: Please Note that we limit returns to TWO Per 30 day period. Please allow 7-10 BUSINESS days for processing of your return. Returns mailed to Malibu & Co. after the 14 day return time frame are NOT eligible for return and will be mailed back to the sender.
DAMAGED/DEFECTIVE MERCHANDISE: Please inspect your merchandise before wearing and washing! Damaged Items MUST be accompanied with the mailer they were mailed in. Unfortunately, after 3 days have passed since you have received your item, I CANNOT refund or exchange. You MUST email us at: nicole@malibuandco.com within 3 days to start the return process; please include pictures of the damage AND of the mailer. Malibu & Co. Is NOT Responsible for items damaged while using scissors to open packages.
WASHING INSTRUCTIONS: I always suggest washing on cold water, inside out and hang dry. Shirts with crystals, wash on cold water inside out and hang dry. Any items with glitter, rhinestones, etc. I would recommend washing inside out. Any items with foil should be hand washed, no iron and hang dry to preserve the life and beauty of the foil. Any items labeled as acid wash or oil rubbed should be washed separately the first wash in cold water inside out and hang dry. Acid wash tees have a tendency to get softer a little thinner the more they are washed.
FACEBOOK VIP GROUP: Please join the Malibu & Co. VIP Group for a first-look at new arrivals, contests, giveaways and SO much more! Join here: Malibu & Co. VIP’s | Facebook. You can also follow us on Facebook: Malibu & Co. | Facebook Any contests via Facebook have 24 hours to claim your prize or the prize will be forfeited.
I take pride in finding and making cute items that are affordable and hope that you will find something you love! If you have any questions, feel free to email me at: nicole@malibuandco.com
Much Love -Nicole
Updated & Effective: 3/16/2022
